Most things people ask, in one place.

Use the search widget on the homepage or fleet page — pick your location, dates, and car. You can book in under three minutes; we email a confirmation with your booking reference within five minutes of payment.

Visa, Mastercard, Amex, Apple Pay, Google Pay, and PayID for the rental balance. Australian debit cards work for both the rental and the security hold, as long as the card supports pre-authorisation.

$350 for short-term rentals, held against the card you book with. It is not a charge — your bank places a temporary hold on the funds, released within 5 business days after return.

Yes, until 24 hours before pickup. Change dates, location, or vehicle in your account — the price recalculates automatically. After 24 hours, call us and we will try to accommodate where possible.

No. The price you see is the price you pay. Most rental companies pass on a 1.5%–3% card surcharge; we absorb it.

Your driver licence (Australian or international + IDP if not in English), the credit or debit card you booked with, and the booking reference from your confirmation email. That is it.

We do not run a 24/7 desk at the airport. Instead, we meet you at the kerb. Add your flight number at checkout for $39, and our staff is waiting at T1 Arrivals with your car ready when you land. Sign the contract, drive away — about ten minutes from landing to driving off. For the return, you drop the car back at T1 at an agreed time, hand the keys to our staff, and walk straight to your gate. Same fee, the other way.

No. The person collecting must be the named driver on the booking, with matching ID. Additional drivers can be added in your Pacifi account for a one-off form, no extra fee.

We monitor your flight number from the morning of pickup. If your flight slips by under 90 minutes we just push the meeting time and there is no charge. Beyond that, give us a quick call so we can re-schedule the staff member. We will not leave you stranded.

Yes — add it to the booking, same $39 fee. Drive to T1 at your agreed time, hand keys to our staff at the kerb, walk to your gate. Saves the Uber from wherever you would have returned it to. Without this service, returns are to Blackburn HQ or our doorstep collection.

Yes. There is an out-of-hours dropoff zone with a secure keybox at Blackburn HQ — fill out the dropoff form in your Pacifi account, drop the keys in the box, and we inspect the car the next morning.

Comprehensive insurance via RACV is included in every rental. This covers third party, theft, and damage to the vehicle, subject to your excess. You can reduce the excess at checkout.

$3,000 for sedans and hatchbacks, $3,800 for SUVs and people movers. You can reduce to $500 for $19/day, or down to $0 for $29/day. Most renters take the $500 option for trips over two days.

Call the police if anyone is hurt, take photos of the scene and any other vehicles, then call us on 0402 000 949 — 24/7. We manage the insurance claim end-to-end with RACV. If you have a courtesy car claim, we get you back driving within 48 hours.

Generally no — your personal insurance covers your car, not a rental. Our insurance is the one that matters. Some premium credit cards offer rental excess coverage as a perk; check with your card issuer.

Stone chips on the bonnet and windscreen, scratches under 25mm, light kerb-rash on a wheel, normal interior wear — all included, no charge. Read the full Fair Wear & Tear policy on every car detail page.

Anywhere in Greater Melbourne. Inner-suburb delivery (within 10 km of Blackburn) is $19. Inner North is $24. Bayside is $34. Outer suburbs and Mornington Peninsula run $39–$59.

Subject to staff availability on your requested slot, which we confirm at checkout before you pay — not after. If we cannot deliver, we tell you immediately and offer free pickup at Blackburn HQ instead.

We collect from the same address, or anywhere else you nominate within Greater Melbourne for the same fee as delivery. Or drop the car at Blackburn HQ yourself — no fee.

Yes, very commonly. Most CBD hotels (Crown, QT, Park Hyatt, the Adelphi, etc.) are familiar with our drivers. Just give us the hotel name and your check-in time at checkout.

A flat weekly rate for 1, 2, or 3 years — fully maintained, fully insured, no credit check at the door. Optional buyout at the end of your term for an agreed price. Built originally for rideshare drivers and international students.

Click "Apply for a quote" on the long-term page. Eight minutes to fill, no credit check at any step. A real person reviews every application and comes back within 48 hours, yes or no.

Yes. Uber, DiDi, Ola and Bolt are all permitted, plus food delivery (Uber Eats, DoorDash, Menulog). The insurance is rated for it. Mention it in your application; the weekly rate does not change.

At the end of your term, you can pay an agreed-upfront price and the car is yours. Longer terms have lower buyout amounts. About half our drivers exercise the buyout; the other half hand the keys back.

No. You can check out as a guest. Creating an account just lets you save your verification and pick up faster next time.

For short-term, we check at pickup. For long-term plans, you upload your licence (and a second ID) during the application. We use a secure verification provider; documents are encrypted and deleted within 90 days if your application does not proceed.

Check your spam folder first. If still missing, go to the homepage and click "Manage booking" — enter the email and last name you booked with, and we will resend it. Or call us.

Yes, at any time, from your account settings. We delete all personal data within 30 days, except information we are legally required to retain (tax records, accident reports).